Shipping Policy

Last Updated: November 4, 2026

Every Hayes Goods order ships free within the United States. There is no minimum order amount and no shipping charge at checkout.

Where we ship

We deliver to addresses within the United States. We do not currently ship to other countries.

How long delivery takes

Your delivery estimate has two parts.

Handling time: 1-2 business days. This is the time we need to prepare your order and pass it to the carrier.

Transit time: 7-10 business days. This is the time the carrier needs to bring the package to your door.

Total estimated delivery time: 8-12 business days from the day your order begins processing.

Order cutoff: orders placed before 12:00 PM (EST) on a business day begin processing that same day. Orders placed after the cutoff, on a weekend or on a US public holiday begin processing on the next business day.

Business days are Monday through Friday, excluding US public holidays.

These times are estimates based on the current performance of our fulfillment partners and carriers. Weather, carrier disruptions or peak seasons can occasionally slow things down.

If your order will be late

If we learn that we cannot ship your order within the time stated above, we will email you before that time runs out. The email will give you a revised shipping date and the choice to either accept the new date or cancel the order for a full refund, at no cost to you.

Carriers

We partner with reliable carriers to deliver within the United States. The carrier is chosen per order based on the package and the destination.

Cost

Shipping is free on every order to the United States. All prices and shipping costs are in US dollars (USD).

Tracking your package

As soon as your order ships, we send you an email with your tracking number. You can follow your package at any time on our Track Your Order page: hayesgoods.com/tools/track-your-order

Tracking can take up to 1-2 business days to show the first scan after the shipping email arrives.

Delayed, lost or damaged packages

If your package has not arrived within the total estimated delivery time, if the tracking has stopped updating, or if it arrives damaged, contact us with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will send you a free replacement or a full refund, whichever you prefer. Damaged items are covered by our Refund & Return Policy.

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can correct it as long as the order has not shipped yet.

Updates to this policy

We may revise this policy from time to time. The version shown here, with the date at the top, applies to orders placed from that date onward.

Contact

Store Name: Hayes Goods
Address: 28 Pennsylvania Ave, Rehoboth Beach, DE 19971, United States
Email: info@hayesgoods.com
Phone: +1 (302) 342-0169
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Response Time: We aim to reply within 24 hours on business days.